Terms & Conditions

INTRODUCTION

These Terms and Conditions, as well as any other contractual document arising from the website (www.beatrizcamacho.com) and the purchase of products on it (hereinafter, the “Conditions”), shall be governed by the laws of the Republic of Colombia. Any dispute that may arise with Users in connection with their relationship with the platform shall be resolved by the Colombian judicial authorities and the established dispute resolution mechanisms, such as conciliation.

The content of the platform and of these Terms and Conditions fully responds to the duty to provide truthful, sufficient, precise, timely and suitable information regarding the services it offers as an e-commerce platform, always within the limits inherent to its purpose, nature and operation.

Please read these Conditions, our Cookie Policy and our Privacy Policy (together, the “Data Protection Policies”) carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Data Protection Policies; therefore, if you do not agree with all of the Conditions and the Data Protection Policies, you should not use this website.

If you have any questions regarding the Conditions or the Data Protection Policies, you may contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages in which the Conditions are available on this website.

OUR DETAILS

The sale of items through this website is carried out under the name BEATRIZ CAMACHO by CAMACHO VELEZ S.A., a Colombian company domiciled at Cra 60 # 66 -77, barrio el Prado (Barranquilla). NIT number 800212075-4, telephone (5) 3684557 and email camachovelez@gmail.com

YOUR DATA AND YOUR VISIT TO THIS WEBSITE

The information or personal data you provide to us about yourself will be processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of such information and data and declare that all information or data you provide to us is truthful and accurate.

AVAILABILITY

The items offered through this website are available for shipping to all countries in the Americas, Asia, Africa and Europe.

ORDERS

To place an order, you must follow the online purchase procedure. All orders are subject to acceptance and availability. Once your order has been placed, you will receive an email confirming the details of your order; this email is not an acceptance of your order, only a confirmation that we have received it. Acceptance of your order will be completed when we ship the merchandise, at which time you will receive a second email with your tracking number confirming that your order has been shipped.

PRODUCT AVAILABILITY

All orders are subject to product availability. Should there be any difficulties regarding the supply of products, or if items are out of stock, we will refund any amount you may have paid.

PRICE AND PAYMENT

All prices are in Colombian pesos (COP), and in dollars (USD) for the United States site and other countries. Prices may change at any time without prior notice. Prices on the website include VAT for Colombian territory, but exclude shipping costs, which will be added to the total amount once you have confirmed your purchase.

For international orders (those shipped outside Colombian territory), BEATRIZ CAMACHO is not responsible for applicable taxes and customs duties/fees; these will be charged to the customer.

You may use Visa, MasterCard, American Express, PSE and PayPal as payment methods. By clicking "Authorize Payment" you confirm that you are the legitimate holder of the credit card or bank account.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Credit cards are subject to verification and authorization by the issuing entity; if that entity does not authorize the payment, we will not be responsible for any delay or failure to deliver and will not be able to formalize any contract with you.

SHIPPING

You will have two delivery options. You may pick up your order at our stores in Barranquilla or Cartagena within 3 - 8 business days from the date your order is confirmed. A notification will be sent to your email once it is available for pickup.

Please remember that the person picking up the order must present an identification document, whether they are the buyer or someone collecting on their behalf.

You may also request that your items be shipped to your home. The estimated delivery time will range from 4 - 15 business days, depending on the delivery address. This option incurs a shipping cost that varies depending on the city to which the merchandise will be delivered. Please note that deliveries are made on business days only.

If for any reason we are unable to meet the delivery date, we will inform you and give you the option to proceed with the purchase with a new delivery date or to cancel the order with a full refund to the payment method you used.

You must ensure that the shipping details provided are correct. If we are unable to deliver your order to your address, your order will be returned to our fulfillment warehouse. We will also leave you a note explaining where your order is and how to have it sent to you again.

ONLINE EXCHANGES AND RETURNS

Returns are accepted provided that the garment has not been worn, washed, altered or damaged and retains all of its external and internal tags, and provided that it is not a product customized at the customer's request, within a maximum period of seven (7) calendar days from the date the product is received. If your return does not meet the listed conditions, the package will be sent back to your address.

Exchanges may be made for size only, provided it is available in our fulfillment warehouse.

Exchanges or returns are not accepted for accessories, handbags, hats, bodysuits or sale items.
To return your products, you must request it by email at stores.services@beatrizcamacho.com, including your personal details and the purchase invoice. We will create your return request and indicate the steps to follow.

You may return products at any of our BEATRIZ CAMACHO stores in Colombia. In this case, you must visit one of these stores and hand over the item together with your purchase invoice and your return receipt. You may present your purchase invoice and receipt digitally on your mobile device screen or bring a printed copy to the store.

You may also make your return through a messenger/courier that we will send to collect the item at your address. You must hand over the merchandise in the same package in which you received it, including all original packaging, instructions and any other accompanying documents.

Neither option will involve any additional cost to you. Should you choose not to return the products through one of the free options available, you will be responsible for the return costs. Please note that if you decide to return the items to us freight collect, we will be entitled to charge you for any costs we may incur.

RETURNS OF DEFECTIVE PRODUCTS

If you believe that the product in your possession has a quality issue within a period of three (3) months, you must contact us immediately via our email stores.services@beatrizcamacho.com, providing the product details, a description of the damage and photographs. We will respond within a maximum of five (5) business days, indicating how to proceed.

You may return the product at any of our BEATRIZ CAMACHO stores in Colombia or hand it to a messenger we will send to your address upon your pickup request. We will carefully examine the returned product and inform you by email within a reasonable period whether a refund, repair or replacement applies. The refund, repair or replacement of the item will be carried out as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming the resolution of your order.

PRE-ORDERS

BEATRIZ CAMACHO may offer products that are not yet available for sale ("pre-orders"). You may order these items in the same way as other available products. Prices for these items include VAT but do not include shipping costs or other taxes that may apply in your country. Payments for pre-order products must be made by credit card only. A credit card authorization will be processed when you place the order; however, your credit card will not be charged until the product is shipped to you.

Please note that pre-orders may take an estimated average of 10 to 12 weeks from the date the order is placed to the date the product is available for delivery. All delivery dates are approximate and may be subject to change. You will receive a confirmation email when the product is shipped. You will be charged the estimated amount for the product as of the date your order was placed.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

If you wish to submit requests, complaints or claims, please send an email to stores.services@beatrizcamacho.com , clearly stating (i) your full name, (ii) identification number, (iii) the facts on which the request, complaint or claim is based, (iv) any other aspects relevant to providing an effective response to the exercise of your rights, and (v) any other information requested by the contact portal representative who received your inquiry.

Your complaints and claims submitted to our customer service will be addressed as quickly as possible and, in any case, within the legally established period. They will also be recorded with an identification code, which we will share with you so that you can track them.