Refund policy
ONLINE EXCHANGES AND RETURNS
Returns are accepted provided that the garment has not been worn, washed, altered, or damaged and retains all of its external and internal tags, and provided that it is not a product customized at the customer's request, within a maximum of seven (7) calendar days from the date the product is received. If your return does not meet the conditions listed, the package will be sent back to your address.
Exchanges may be made for size only, provided the size is available at our fulfillment warehouse.
Exchanges or returns are not accepted on accessories, handbags, hats, bodysuits, or sale items.
To return your products, please submit a request by email to stores.services@beatrizcamacho.com, including your personal details and the purchase invoice. We will create your return request and indicate the steps to follow.
You may return products at any of our BEATRIZ CAMACHO stores in Colombia. In this case, you must visit any of these stores and hand over, together with the item, your purchase invoice and your return receipt. You may present your purchase invoice and receipt digitally on the screen of your mobile device or bring a printed copy to the store.
You may also make your return through a messenger/courier that we will send to pick up the item at your address. You must hand over the merchandise in the same package in which you received it, including all original packaging, instructions, and any other documents that accompanied it.
Neither of these two options will involve any additional cost to you. Should you choose not to return the products through one of the free options available, you will be responsible for the return costs. Please note that if you decide to return the items to us with shipping charges collect, we will be authorized to charge you for any expenses we may incur.
RETURNS OF DEFECTIVE PRODUCTS
If you believe that the product in your possession has a quality issue within a period of three (3) months, you must contact us immediately at stores.services@beatrizcamacho.com, providing the product details, a description of the damage, and photographs. We will respond within a maximum of five (5) business days and indicate how to proceed.
You may return the product at any of our BEATRIZ CAMACHO stores in Colombia or hand it over to a messenger that we will send to your address upon requesting a pickup. We will carefully examine the returned product and inform you by email within a reasonable period whether a refund, repair, or replacement of the product applies. The refund, repair, or replacement of the item will be carried out as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming the resolution of your order.
OUTLET POLICIES
Final sale
All purchases made at the Beatriz Camacho Outlet are final sales. Exchanges, returns, and refunds are not accepted on discounted products.
Product condition
Outlet garments may show variations or details typical of display. By completing the purchase, the customer accepts the condition and terms of the product.
Manufacturing defects
If a manufacturing defect unrelated to use or handling is identified, the customer must report it within 3 business days of receipt. The case will be evaluated and a solution will be offered as appropriate.
Inventory errors
If a purchased product is out of stock due to an inventory error, the customer may choose between:
- A refund of the amount paid for that product.
- An equivalent voucher for future purchases at the Outlet.
Online purchases
By making a purchase at the online Outlet, the customer confirms having read and accepted these policies.